PRIVACY POLICY

Information We Collect

We may collect the following types of personal information to provide and improve our services:

How We Use Your Information

We use your information to operate our business and provide you with quality service:

• Process orders
• Arrange delivery
• Provide customer support
• Send order updates
• Prevent fraud
• Improve our website
• Send marketing communications (if consented)

Cookies

AuraMart uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you interact with our website.

• Improve website functionality
• Analyze site traffic
• Personalize user experience

Sharing of Information

We may share your information with trusted third parties to fulfill orders and operate our business:

• Payment processors
• Courier partners
• IT and hosting providers
• Marketing service providers

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes SSL encryption, secure payment gateways, and restricted access to customer data.

Your Rights

As a customer, you have control over your personal data. You may exercise the following rights:

• Request access to your data
• Request corrections to inaccurate data
• Request deletion of your data
• Opt-out of marketing emails

To exercise any of these rights, contact us at: admin@auramart.co.ke. We will respond within a reasonable timeframe as required by Kenyan law.

Children’s Privacy

AuraMart Kenya is committed to protecting the privacy of children. Our website and services are intended for individuals aged 18 years and above. We do not knowingly collect personal data from individuals under 18. If you believe a child has provided us with personal information, please contact us immediately so we can delete such information.

Changes to Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the “Effective Date” at the top of this policy and notify users via a notice on our website or email.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

Contact Information

If you have any questions about this Privacy Policy, need to exercise your rights, or wish to report a privacy concern, please reach out to our Data Protection team.

For privacy-related inquiries, please contact us during business hours (Mon–Fri, 9am – 5pm EAT).